Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. This policy sets out the ways your personal data will be processed by us.
This policy covers how SKSEMPIRE treats personal information that Sksempire collects and receives, including information related to your past use of Sksempire products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
The customer information we collect
We collect the following data:
– Information that you provide by filling in forms on our site. This includes information provided at the time of opening an account, subscribing to our Newsletters, ordering products or when requesting further services or information from us.
– Information about your computer including where available: your IP address, operating system and browser type.
– Information about your Internet usage obtained using a cookie file which is stored on the hard drive of your computer. You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the sending of cookies.
We do not receive any of your credit card or financial details from payments handled on our behalf by the payment provider.
The way we use customer information
You can register with our website if you would like to take advantage of our newsletter and other features. You may receive updates on our news and site features. Information you submit on our website will not be used for these purposes unless you specifically fill out the newsletter form.
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
RETURN & EXCHANGE POLICY
New merchandise (not washed, worn, altered or soiled), suitable for resale, may be returned for exchange of size only within 14 days of purchase. All returns must be in original packaging, with all tags attached, or they will be subject to a 20% restocking fee. No refunds whatsoever are admitted.
All exchanges will be at the discretion of SKSEMPIRE. The shipping and handling cost are cover by the customer, the original cost of shipping is nonrefundable. All sales are final on personalized or customized products, clothing, shoes and personal items like hand wraps, groin protectors and mouth guards without exception. If you purchased your SKSEMPIRE products from a third-party retailer, please contact them for any returns or exchanges.
If you experienced problem with your order please contact us at [email protected] .
For your convenience, you can order online easily and pay via the following methods:
– Credit/Debit Card: Online orders are payable on our secured server with Visa & Master Card.
– Bank transfer: Only for wholesale orders (please provide us the bank receipt by e-mail)
All payments are processed through a secured server and no one will ever access your payment information as we don’t store any credit cards informations.
WE SHIP WORLDWIDE!
Our shipping policy and order fulfillment performance are some of the strongest assets of our customer service. We ship worlwide directly from our factory in Thailand with the best available rates.
Our objective is to process and ship your in-stock orders within 48 hours while pre-orders are estimated within 5-12 business days.
DHL delivery times are usually from 1 to 6 business days according to your location.
HOW MUCH IS SHIPPING COST?
To get a quotation of the shipping cost, simply add the products to your shopping cart and fill the information like shown below: